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Pre-play Bonus terms & conditions

The Bonus mentioned in the promotional email will be issued only to those players who initially received this email, and who have no withdrawal in pending status. Some of our bonuses are given automatically, and others have to be requested. If you have not received your bonus automatically after your deposit, please contact us by:



Please Note: If you are currently receiving bonuses and do not wish to accept this bonus, BEFORE depositing you must contact one of our Customer Service Advisors via the Chat functionality within the casino and ask them to remove the bonus from your account, this will opt you out of ALL future bonuses. If you are not currently receiving bonuses, you can request this bonus by contacting one of our Customer Service Advisors via the Chat functionality within the software once you have completed your deposit, by doing so, this will Opt you in to ALL future bonuses. You can opt-in or opt-out of bonuses at any time by contacting one of our Customer Service Advisors via the Chat functionality within the casino.

Players with pending withdrawals cannot receive bonuses. If you wish to receive a bonus, please cancel your withdrawal in the cashier, or click on the online 24/7 support icon for assistance.

Players must not have any funds in their account in order to receive bonuses. If you wish to receive a bonus, click on the online 24/7support icon for assistance.




After Wager Bonuses

After-Wager bonuses are withdrawable bonuses awarded after wagering requirements are fulfilled according to the Terms and Conditions listed below.

In order to receive an After Wager bonus the player has to fulfill the following terms:

 

  • Must not have a pending withdrawal
  • Must have completed the wagering requirements of all previous bonuses.
  • May not have more than 5.00 £/$/€ in balance.





Wagering Requirements:

Pre Wager Bonuses:

Unless otherwise stated, In the interest of fair gaming you must wager at least 15 times your bonus and deposit before making any cash outs.

After Wager Bonuses:

Unless otherwise stated, in the interest of fair gaming you must wager at least 35 times your bonus before making any cash outs.

Stakes from all games in the William Hill Casino Club will count towards the qualifying criteria however certain games, including Roulette and Blackjack, have lower weighting than others. This is detailed below.

 

Game Category Stake % Contribution
Slots (all varieties)(excluding Wild Gambler and Wild Gambler 2: Arctic Adventure, these games will count as 25% contribution) 100%
Scratch Cards 100%
Pai Gow (all varieties), Red Dog, Let It Ride 25%
Casino Hold'em (all varieties) 25%
Baccarat (all varieties) 20%
Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
Stravaganza 20%
Craps (all varieties), Sic Bo (all varieties) 20%
Video Poker (all varieties) 20%
Blackjack Switch , Pontoon (all varieties) 5%
Casino War 5%
Lucky Wheel (Spin a Win) 5%
All double options on slots & Video Poker (all varieties) 0%
All other games 100%



Examples:

A bet of £100 in Blackjack will be calculated as £20 for wagering requirements.

 

Wagering Requirements: All Roulette Games

Bet Risk Factor Table coverage Contribution to Wagering

High Risk:

0-25 %

50%

Medium Risk:

26 - 48 %

25%

Low Risk:

49 - 100 %

0%

Examples:

High Risk Bets (covering 0-25% of the table) will contribute 50% towards WR.

Med Risk Bets (covering 26-48% of the table) will contribute 25% towards WR.

Low Risk Bets (covering 49-100% of the table) will contribute 0% towards WR.


For General Bonus Terms and Conditions click here
For currencies other than £ please click here (as listed in the "General Terms and Conditions" section below.)

William Hill Casino Club has found it necessary to exclude some players from receiving bonuses and define these as 'exceptional groups', as listed below.click here for more information.

 

 




Free Sign-up bonuses additional terms and conditions

Wagering Requirements: All Roulette Games

Bet Risk Factor Table coverage Contribution to Wagering

High Risk:

0-25 %

50%

Medium Risk:

26 - 48 %

25%

Low Risk:

49 - 100 %

0%

Examples:

High Risk Bets (covering 0-25% of the table) will contribute 50% towards WR.

Med Risk Bets (covering 26-48% of the table) will contribute 25% towards WR.

Low Risk Bets (covering 49-100% of the table) will contribute 0% towards WR.

  1. This promotion is only open to first-time customers who open and register a real-money account during the promotion period. Existing holders of real-money accounts with us are not eligible to participate.
  2. Subject to clause 4 below, in order to qualify to transfer your winnings, you must have completed 50 bets, during the promotion. (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below). If you fail to meet this requirement, all winnings will be null and void.
  3. Subject to clause 4 below, the minimum wagering requirements for a sign-up bonus are 20 times the bonus amount, i.e. €10x20 = €200. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings. (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below). If you fail to meet this requirement, all winnings will be null and void.
  4. Stakes from all games in the William Hill Casino Club will count towards the qualifying criteria however certain games, including Roulette and Blackjack, have lower weighting than others. This is detailed below

    Game Category Stake % Contribution
    Slots (all varieties) 100%
    Scratch Cards 100%
    Pai Gow (all varieties), Red Dog, Let It Ride 25%
    Casino Hold'em (all varieties) 25%
    Baccarat (all varieties) 20%
    Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
    Stravaganza 20%
    Craps (all varieties), Sic Bo (all varieties) 20%
    Video Poker (all varieties) 20%
    Blackjack Switch , Pontoon (all varieties) 5%
    Casino War 5%
    Lucky Wheel (Spin a Win) 5%
    All double options on slots & Video Poker (all varieties) 0%
    All other games 100%



    Examples:

    A bet of 100€ in Blackjack will be calculated as 20€ for wagering requirements.
     


  5. A first approved deposit of at least $50/$CA60/€20/£20 or R/kr500 must be made, in order to be able to withdraw your winnings (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below).
  6. Please note: A player may make only one withdrawal of any winnings earned using a free sign-up bonus, and this withdrawal is limited to a maximum amount of £200 or $/€300 or R/kr2,000. Any remaining winnings will be deleted from the player's account, upon making this one-time withdrawal request up to such maximum amount.
  7. Please note that all First Deposit Bonuses are issued only for wagering purposes. Bonuses will be automatically removed from players' accounts after a withdrawal request.
  8. All other Casino Terms & Conditions apply.
  9. Please note that players which are from the groups are not eligible to participate in this promotion

    • Players depositing with £ and are not from the United Kingdom
    • Players depositing with $/€/C$ and are from the United Kingdom
    • Players depositing with € who are from Canada
    • Players who are from the following countries – South Korea, China, Macau, Brazil Indonesia, Pakistan, Thailand, , Romania, Mexico and Dominican Republic

 

 


 

Free spins bonus

  1. Free Spins bonuses are available on selected games only. Choose a game from the list below: Blade, Blade 50 Lines, Captain America - The First Avenger, Cat Queen, Desert Treasure II, Easter Surprise, Elektra, Fantastic Four, Fantastic Four 50 Lines, Fortune Hill, Frankie Dettori's Magic Seven, Funky Fruits Farm, Gladiator, Halloween Fortune, Hulk with Marvel Jackpot, Iron Man 2, Iron Man 2 50 Lines, Iron Man 3, Kong The Eighth Wonder Of The World, Monty Python's Spamalot Slot, Mr.Cashback, Piggies and the Wolf, Pink Panther, Punisher War Zone, Rocky, Santa Surprise, Sherlock Mystery, Spider-Man: Attack of The Green Goblin, Secrets of the amazon, Sunset Beach, Tennis Stars, The Avengers, The Incredible Hulk 50 Lines, The Mummy, The Three Musketeers and The Queen's Diamond™, Thor The Mighty Avenger, Top Trumps Celebs, Wolverine, White king, Wu Long, X-Men, X-Men 50 Lines, Zhao Cai Jin Bao.
    William Hill Casino Club Casino reserves the right to change the games that are offered.
  2. Any winnings gained from the Free Spins bonus are subject to a minimum wagering requirement of 40 times. This means players must wager at least 40 times the winnings before funds can be withdrawn (i.e. winnings of 10 must be wagered 40 times [10X40 = 400] before withdrawals can be made).
  3. Winnings derived from the Free Spins Bonus can be used to wager on the slot games listed below. Only these games will be applied to the wagering agreement/requirement at 100% of their value. Games: Cat Queen, Desert Treasure II, Easter Surprise, Fortune Hill, Frankie Dettori's Magic Seven, Funky Fruits Farm, Gladiator, Halloween Fortune, Kong The Eighth Wonder Of The World, Mr. Cashback, Piggies and the Wolf, Punisher War Zone, Rocky, Santa Surprise, Sherlock Mystery, Secrets of the amazon, Sunset Beach, Tennis Stars, The Mummy, The Three Musketeers and The Queen's Diamond™, Top Trumps Celebs, White king, Wu Long, Zhao Cai Jin Bao.
  4. The Free Spins bonus is not time limited. Customers may return to complete their Free Spins at any time on demand;  this is subject to general terms and conditions.
  5. Multiple Free Spins bonuses may be granted. When this scenario occurs, the spins will be combined (i.e. a bonus with 5 spins and another bonus with 10 spins will be available as 15 Free Spins when choosing to play Free Spins), but will be shown separately. (See above screenshot for reference.)
  6. Subject to clause 4: Winnings from combined spins will be divided per bonus and will have to be wagered separately before withdrawals.
  7. Free Spins are not real money. However, winnings after wager requiremen21ts are completed are real money and are available for withdrawal.
  8. Other William Hill Casino Club Terms & Conditions apply.



 

Withdrawal Policy

Please note that our Withdrawal Policy applies at all times.

 




Exceptional groups

  • Players depositing with £ and who are not from the United Kingdom, Gibraltar, or Isle of Man.
  • Players depositing with US$/€/C$ and who are from the United Kingdom.
  • Players depositing with € who are from Canada.
  • Players who are from the following countries - South Korea, China, Macau or Brazil - regardless of the currency the player chooses to use in their casino account.

 





Cash-Back additional terms and conditions:

Cash-Back promotions will be paid back in real money and have no wagering requirements.
Funds will be issued only on real money losses. Losses incurred on bonus money are not included in the promotion.

Additionally, qualifying players must fulfill the following terms:

  • Must have no pending withdrawals.
  • Must have completed the wagering requirements of all previous bonuses (if applicable)

All funds will be issued to qualifying players once the terms and conditions of the specified promotion have been satisfied.

 




General Terms and Conditions (applicable to all bonuses)
 

  1. The Promotion applies to casino play only.
  2. All payments will be made into your William Hill Account subject (where relevant) to all necessary account opening formalities being completed.
  3. [The Promotion is promoted, operated and hosted at williamhill.com (the "Website") and [mobile.williamhill.com/casino#!/] by WHG (International) Limited ("William Hill") a limited company registered in and operating from Gibraltar. It is a condition on entry of the Promotion that these terms and conditions ("Terms and Conditions") together with the terms and conditions of the Website ("Website Terms and Conditions") (together referred to as the "Promotion Terms") are accepted and by entering into the Promotion the entrant agrees to abide by the Promotion Terms. In the case of any discrepancy between these Terms and Conditions and the Website terms and conditions, these Terms and Conditions shall prevail.
  4. Prizes are non-transferable [and cannot be converted to cash].
  5. Winners may be required to take part in publicity and by entering the Promotion, entrants agree that William Hill (or any third party nominated by William Hill) may use the entrant's name, voice, likeness and image, area/region or residence and their comments relating to the prizes (described above) and Promotion experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being due or paid.
  6. Only one (1) prize, or, as relevant. bonus and/or free bet will be awarded per person, family, household, address (postal or IP), email and PC (if you are using a shared PC, for example workplace or public libraries only one person per computer and/or IP address will receive the prize (or, as relevant bonus and/or free bet).
  7. Where any of the Promotion Terms are breached or there is any evidence of a series of bets placed by a player or group of players, which, due to a bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to reclaim any bonus element of such offers and either settle bets at the correct odds, void any free bets, or void any bet funded by the bonus. In addition, we reserve the right to levy an administration charge on the player up to the value of the bonus, free bet or additional payment to cover our reasonable administrative costs in respect of any such action that we take. We further reserve the right to ask any player to provide us with sufficient documentation to be satisfied as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
  8. The Promotion is only open to people aged 18 or over and who have been verified as being over the age of 18 and completed all account verification procedures to qualify for any prize. It shall be the responsibility of entrants to make their own enquiries as to whether such activity is permissible in their own jurisdiction. Each entrant should ensure that he or she would be acting legally in that jurisdiction in entering the Promotion. Additional verification of identity may be required or requested at any time.
  9. William Hill shall not be liable for technical, hardware or software failures of any kind or lost or unavailable network conditions which may limit or prohibit the ability to enter or participate in the Promotion. William Hill shall not be liable for damage, or loss or injury resulting from entry to the Promotion, failure to win, acceptance or use of any prize, but nothing in these Terms and Conditions shall operate to exclude liability for any fraud on the part of William Hill or death or personal injury resulting from William Hill's own negligence.
  10. William Hill and/or its authorised agents may, in their sole discretion, limit the eligibility of customers or any one customer to participate in the Promotion, and restrict the eligibility of any group or category of customers to participate in the Promotion.
  11. William Hill reserves the right to amend or cancel this Promotion or amend these Terms and Conditions: (i) without notice if the change or cancellation is a result of any legal or regulatory change; or (ii) for any other valid reason by giving you notice in advance of the change, unless the change is in your favour (including, making the Promotion Terms fairer to you or easier to understand), in which case we will not tell you of the change. We may also offer an equivalent prize, bonus or free bet to the one referred to in any Promotion without telling you.
  12. William Hill and/or its authorised agents shall not be liable for any damages, loss, or injury howsoever arising as a result of any cancellation or amendment to the Promotion and/or these Terms and Conditions in accordance with clause 12 above.
  13. William Hill and/or its authorised agents reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review it appears that customers or any one combination of them are participating in strategies which William Hill and/or its authorised agents deem to be collusion, unlawful or improper activity, or any form of fraudulent practice, William Hill and/or its authorised agent reserve the right to revoke the entitlement of such customer(s) to participate in the Promotion and void any related prize, bonus or free bet.
  14. In the event of any decision or dispute regarding the validity of any entry, the eligibility of any entrant and the eligibility for the Promotion, the decision of William Hill will be final.
  15. These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and subject to the non-exclusive jurisdiction of the courts of England and Wales.
  16. The general Terms and Conditions of williamhill.com apply.

Please note that players who have made a first deposit will be held under the first deposit bonus terms and conditions as appears at http://www.WilliamHillCasino.com

Any bonus issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus and pending winnings at the end of the stated period will be removed from the player's account.

Any promotion offered is valid for a period of 7 days from the date of offer unless otherwise stated in the specific promotion

The casino has the right to refuse or withhold a bonus or winnings in the event of funds being cancelled or denied by any payment service.

If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.

Bonuses are awarded to enhance your enjoyment of our games however we reserve the right to govern how bonuses are used before a player is allowed to cash them in. As such we deem it necessary to restrict certain types of wagering from contributing to the wagering/turn requirements. Any minimal risk wagering will not be allowed to contribute towards bonus wagering requirements. Players deemed to be using minimal risk wagering tactics to redeem their bonuses or cash prizes risk having their bonuses, cash prizes and any subsequent winnings removed.

Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account

Players with pending withdrawals cannot receive bonuses. If you wish to receive a bonus, please cancel your withdrawal in the cashier, or click on the online 24/7support icon for assistance.

Players must not have any funds in their account in order to receive bonuses. If you wish to receive a bonus, click on the online 24/7support icon for assistance.

When receiving a bonus, the player will first play with the money deposited in the casino account, and only then will the player play with the bonus offered by the casino.

Unless otherwise stated each bonus cannot be combined with any other offers or promotions offered by William Hill Casino Club.

William Hill views gambling as a legitimate pastime for responsible adults. If you wish to do so, you may set limits on the amount you may deposit in your account. Please contact 24/7Support@WilliamHillCasino.com for more info.

William Hill reserves the right to change the terms and conditions of any promotional offer at any time and it is the responsibility of the player to periodically check here for changes and updates.

William Hill reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that William Hill in its sole discretion deems to be abusive, William Hill reserves the right to revoke the entitlement of such a player to the promotion.

Furthermore, if upon such review, the players' practices have been deemed to be "Promotion Abuse", William Hill has the right to take the following actions, at its sole discretion, against such abusers:

 

  • All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
  • Abusing player accounts may be terminated immediately.
  • Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.



For all currencies other then £: In the interest of fair gaming, you must wager at least 10 times your bonus and deposit before making any cash outs for $, C$, R and €.
All other terms apply, same as £.

Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of William Hill Casino Club.

In the event of a dispute, all decisions made by the casino will be final.

 

 


 

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