Privacy & Security
The following describes the information gathering and dissemination practices for the Website, which is operated by WHG (International) Limited (registration number DP005080 with the Gibraltar Regulatory Authority) and/or WHG Trading Limited and/or William Hill Malta Limited (individually, and collectively, “the Operator”).
Your use of the Website and any of the content or applications available on it shall be referred to as the "Services".
2.2While the Websites may contain links to websites operated by parties other than the Operator (for example the UK Gambling Commission), the Operator is not responsible for the privacy practices or content of any such websites.
2.5As part of the account registration process, We also offer visitors registering with us the opportunity to “opt out” from keeping them informed of future events, offers and promotions from the Operator. Visitors who wish to take this option should ‘untick’ the relevant box in the registration process. You may update Your marketing preferences at any time through ‘My Account/Update Marketing Preferences’ (or similar) section of the Website (where available) or by contacting Customer Services. If (where available) You have chosen to receive information on future events, offers and promotions by SMS message to Your cellular telephone, You may “opt out” of receiving such information at any time by replying with the word “STOP”.
3.1The Operator collects Your Information in order to:
3.1.2Enable us to receive questions and comments from You through our Online Help Centre, and for us to be able to respond to them;
3.1.3Comply with relevant regulations regarding Your registration, for example completing age verification checks; and
3.1.4(provided that You do not “opt out” from this option), to keep You informed of future events, offers and promotions from the Operator.
3.2.2providing any of the Services which are requested of us, and for any proper purpose connected with such provision;
3.2.3verifying the accuracy of Your Information, including disclosure of such information to third parties (including financial institutions, age verification, and credit reporting agencies) in connection with such purposes (a record of the search will be retained and the third party may use the information to assist other companies for verification purposes);
3.2.4preparing statistics related to the use of the Services by You and other customers;
3.2.5to prepare and display appropriate individualised marketing material and content;
3.2.7complying with our regulatory duties, obligations and responsibilities under the under the Gambling Act 2005 and to the Gibraltar Regulatory Authority; and under the relevant legislation and to the relevant regulators in the other jurisdictions where the Operator carries out a regulated activity;
3.2.8conforming to legal requirements or complying with legal processes or acting to protect the interests of sporting bodies or other qualified bodies;
3.2.9the investigation of suspected unlawful, fraudulent or other improper activity connected with the Services;
3.2.10the reporting of a crime or suspected crime, including money laundering or any fraud; and
3.2.11any other purpose which is necessary for the performance of our contractual obligations to You.
3.4The Operator may use Your username and/or first name and region for advertising or promotional purposes.
3.5Telephone calls to and from our Customer Services Department are recorded for training and security purposes.
3.6We may transfer Your Information in the event of that we transfer or sell our business or any part of it; including in the event of insolvency.
3.7If at any time You wish us to stop processing Your Information for the above purposes, then You must contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that Your Account will have to be closed.
4.1In connection with the provision of its services, the Operator may need to transfer data (including Your Information) to:
4.1.2our partners and subcontractors who are based outside the European Economic Area, including (but not limited to) the Mohawk Territory of Kahnawake; Canada; Israel; Cyprus; and the Philippines.
5.1You may update or delete Your Information at any time from within Your Account through ‘My Account/Update Account Details’ (where available); or by contacting Customer Services.
5.2You may obtain a copy of Your information held by the Operator by contacting Customer Services. We do require up to twenty-eight (28) days' notice to enable us to comply with such a request.