FAQ
Here you can find the answers to some of the most commonly asked questions about the William Hill Casino. Before making a deposit you first need to download the William Hill Casino software and open a real money account. Be sure to take note of your username and password. Once this is done you can deposit money by following these easy steps: Through the use of the most up to date technology available we have ensured that using your Credit Card is 100% secure, it is even safer than using it at a local shop. We use a high security SSL server with 128 bit encryption and a state of the art Firewall; we are also a Verisign secured site. This ensures that all your personal data is as safe as possible. For more information please visit our security section. There are a few simple steps to withdrawing your winnings: After completing this process, your withdrawal request will be labelled as “waiting”. This means that your withdrawal is being processed. Processing will take up to four business days after the day of the request. Unfortunately Internet disconnections happen for reasons beyond anyone’s control. However, we have developed a sophisticated system which will prevent a disconnection affecting your game. When you registered for the site you will have chosen a password and been assigned a username. If you forget one of these details, please send an email to support@williamhillcasino.com from the email address you registered with. You will need a computer with the following technical capabilities: For better results, set your monitor to high colour (16 bit) and the screen resolution to 800x600 pixels. If your screen resolution is lower (e.g. 640x480) then the full game will not fit on screen and you will have to scroll. The William Hill Casino Club uses an advanced Random Number Generator (RNG) to ensure fair results in each game. This RNG is used to create the results for both real money and fun mode games. In all card games, such as Blackjack or Baccarat, the cards are shuffled before each hand is dealt.1. How do I make a deposit into my account?
2. Is using my Credit Card at the William Hill Casino safe?
3. How do I withdraw my winnings?
In order to check the states of your request simply return to the “Cashier” section of the William Hill program and select the “Transaction history” screen. The status column will contain up to date information on your request.4. What happens if I am suddenly disconnected from the internet while I play?
If you were playing Blackjack, Craps or Video Poker before you were disconnected, when you login again you will be returned to the exact same place in the game. This allows you to continue as if nothing had happened.
If you were playing a game like Slots or Roulette, where once the round has started the player does not take any decisions, you simply need to login to the casino again and see how the round finished by clicking on the “Game history” button.5. I already have an account, but I forgot my password or username. What do I do?
In the email please include these verification details:6. What are the minimum system requirements?
Mac users can play by using the Flash version of the casino.7. How is the outcome of the games generated?
